Last Updated: May 30, 2026Welcome to Kaczmar Builders ("Kaczmar Builders," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, forms, advertisements, or communications.By using our website, submitting a form, requesting an estimate, or communicating with us, you agree to the terms outlined below.
1. Scope
This Privacy Policy applies to information collected through our website, online forms, advertisements, phone calls, emails, text messages, and related services. This may include roofing, exterior remodeling, construction, repair, inspection, estimate, and project-related services.This policy does not apply to third-party websites, platforms, or services that we do not own or control.
2. Your Consent
By accessing our website, submitting your information, requesting an estimate, or communicating with Kaczmar Builders, you consent to the collection and use of your information as described in this Privacy Policy.
3. Communications & TCPA Consent
By providing your phone number and/or email address and, where applicable, selecting an optional SMS consent checkbox, you agree to receive communications from Kaczmar Builders by:Phone calls, including automated dialing where permittedText messages (SMS/MMS)EmailThese communications may include:Estimate confirmationsAppointment remindersInspection schedulingProject updatesService notificationsFollow-upsCustomer service communicationsMarketing messages related to our roofing and exterior servicesMessage frequency may vary.Message and data rates may apply.You may opt out at any time by:Replying STOP to any SMS messageUsing the unsubscribe link in emailsContacting us directly
3A. SMS Messaging Program
Kaczmar Builders offers SMS communications to customers and prospective customers who voluntarily opt in through our website forms, inspection request forms, estimate request forms, service request forms, or other approved consent methods.By selecting an optional SMS consent checkbox and submitting your information, you agree to receive SMS messages from Kaczmar Builders related to your inquiry, requested services, appointments, inspections, estimates, project updates, service notifications, follow-ups, and occasional promotional offers.Message frequency may vary depending on your interaction with Kaczmar Builders, active projects, appointments, inspections, and service requests.Message and data rates may apply.You may opt out at any time by replying STOP to any text message.For assistance, reply HELP or contact us directly using the contact information provided in this Privacy Policy.Consent to receive SMS messages is not a condition of purchase and is not required to obtain services from Kaczmar Builders.
Important SMS Data Privacy
Kaczmar Builders does not sell, rent, share, transfer, or disclose SMS opt-in information, phone numbers, or consent records to third parties or affiliates for marketing or promotional purposes.SMS consent and mobile phone numbers collected for SMS communications are used solely for providing requested communications and services from Kaczmar Builders.SMS consent is not shared with third parties under any circumstances except as required by law or necessary to provide the requested service.
4. Information We Collect
Personal Information
We may collect:NameEmail addressPhone numberMailing addressProject addressService detailsRoofing or construction project informationUploaded photos, documents, or plansPayment or billing details, if applicableAny information you submit through forms, calls, texts, emails, or other communications
Usage Information
We may collect:IP addressBrowser typeDevice informationPages visitedTime spent on our websiteForm interactionsCookies and tracking data
5. How We Collect Information
We may collect information:Directly from you through forms, calls, emails, text messages, or appointmentsAutomatically through cookies, analytics tools, and website tracking technologiesFrom service providers, advertising platforms, or partners who help us operate our business
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to improve website performance, analyze traffic, support advertising, and improve the user experience.You can disable cookies through your browser settings; however, some website features may not function properly.
7. Analytics & Third-Party Tools
We may use third-party tools such as:Google AnalyticsGoogle AdsMeta PixelAdvertising platformsCRM systemsCall tracking softwareLead management systemsSimilar service providersThese platforms may collect information according to their own privacy policies.
8. Chat & AI Tools
If you interact with chat tools, AI assistants, automated messaging systems, or similar features on our website or through our communication systems, your inputs may be logged for customer support, quality assurance, follow-up, training, and service improvement purposes.
9. How We Use Your Information
We may use your information to:Respond to inquiriesSchedule inspections, estimates, or appointmentsProvide roofing, construction, repair, or remodeling servicesSend appointment reminders and project updatesProcess paymentsImprove our website, advertising, and servicesCommunicate with you about offers or services where permitted by lawMaintain security and prevent fraudComply with legal obligations
10. Sharing of Information
We may share your information with trusted third parties only when necessary to operate our business or provide services, including:CRM and communication providersWebsite hosting providersAnalytics and advertising platformsPayment processorsContractors, suppliers, or project partners involved in your serviceLegal authorities when required by lawWe do not sell personal information or share personal information with third parties for their own marketing purposes.
SMS Privacy Commitment
We do not sell, rent, or share SMS opt-in data, mobile phone numbers, or SMS consent information with third parties or affiliates for marketing or promotional purposes.SMS consent and mobile phone numbers collected for SMS communications are used solely to provide requested communications and services from Kaczmar Builders.No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
11. Data Transfers
Your information may be processed and stored in the United States regardless of where you are located.
12. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your information. However, no website, network, database, or method of transmission is completely secure.
13. Data Retention
We retain your information for as long as necessary to:Provide servicesManage customer relationshipsComply with legal obligationsResolve disputesOperate our business
14. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:Access your informationCorrect inaccurate informationRequest deletion of your informationOpt out of certain communicationsTo exercise your rights, contact us using the information below.
15. Children's Privacy
We do not knowingly collect personal information from individuals under the age of 13.
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those third-party websites.
17. Marketing Preferences
You may opt out of marketing communications at any time:SMS: Reply STOPEmail: Use the unsubscribe linkPhone: Contact us directlyFor assistance with SMS communications, reply HELP or contact us directly.
18. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date.Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
19. Contact Us
Kaczmar Builders1468 W 9th Street, Suite 400Cleveland, OH 44113Phone: (216) 210-3645Email: stan@kaczmarbuilders.comWebsite: https://www.kaczmarbuilders.comFor marketing or communication-related questions:Summer Telleri, CMOEmail: summer@kaczmarbuilders.comPhone: (908) 500-2259
This version is aligned with current A2P/10DLC review expectations by explicitly documenting the SMS opt-in process, optional consent, HELP/STOP instructions, message frequency disclosure, message/data rates disclosure, and the prohibition on sharing SMS consent data for marketing purposes.